Why Customer Experience Matters and How Zero-Touch ERP Connectors can Help
Thu, Jun 11, 2020, 01:00 PM - Thu, Jun 11, 2020, 02:00 PM
Organiser : i95Dev
When revenue is the top priority, are you foregoing a 25% premium?
Online shoppers have increased by more than 50% in the US and Europe. And this change is here to stay. But even with the changed shopping behaviour, they expect a smoother experience. In fact, they are willing to pay a 25% premium for that experience.
They want to buy from the comfort of their homes, they want home deliveries, they want contactless experiences - but if they don't get what they want - a seamless journey - they leave.
- How an Omnichannel Customer Experience impacts your bottom line
- What are the reasons for lapses in your Customer Experience journey.
- How integrating your eCommerce platforms can inspire a cultural redesign towards innovation, collaboration, and enhanced efficiency.
Do you want to retain your customer? Enhancing the experience you provide them is your best bet.
Join our webinar to know how - https://www.i95dev.com/transform-customer-experience-webinar/