Skills to Serve™

WOW Customer Service Workshop

“Customer is King. We need to learn to WOW our King.”

                                          - Ashish Parnani

Training Objectives

1. Why WOW Customer Service?

2. The Cost of Losing a Customer

3. Customer Acquisition v Retention

4. Between Hello & Goodbye

5. New Era of Customer Relationship

6. Winning E-Customers

7. Helping Difficult Customers