Overview of the course:

This Hotel and Hospitality Management Course meets industry demand for efficient, competitive and responsible professionals in a globally competitive hospitality industry. It’s an ever expanding industry with multiple job opportunities. It prepares the student for employment in Management and supervisory positions. It is a stepping stone into wide varieties of jobs in a variety of industries and locations such as lodging accommodation, food and beverage services.

Learning Outcome:

After completion of the training the trainee/students are equipped with following skills & values required in the diverse, fast-paced hotel & hospitality industry.

• Describe the roles and functions of a leader in the hospitality industry
• Understand the importance of goal-setting and team-building
• Understand the importance of conflict management skills
• Understand the need for career planning
• Apply production forecasting techniques and procedures
• Describe physical and perpetual inventory systems
• Evaluate food and beverage operations control processes
• Recognize the importance of outstanding guest service quality, server-guest relationships, and ethics
• Improve ability to exercise judgment and critically analyze problems
• To interpret the fundamental principles of essential hotel & hospitality business functions,
• To demonstrate professional behavior and competencies in customer service,
• To develop a range of leadership skills and abilities such as motivating others, leading changes, and resolving conflict
• To recognize the challenges and opportunities of working effectively with people in a diverse environment

Who needs the course?

• Anyone who is aspiring to get a career in Hotel & Hospitality Industry.
• The basic qualification is high school completion certificate
• Proficiency in English language to understand read and write

Detailed Course Content:

• PART 1: PERSPECTIVES ON CAREERS IN HOSPITALITY
  • The Hospitality Industry and You
  • Forces Affecting Growth and Change in the Hospitality Industry
• PART 2: FOOD SERVICE
  • The Restaurant Business
  • Restaurant Operations
  • Restaurant Industry Organization: Chain, Independent, or Franchise?
  • Competitive Forces in Food Service
  • On-Site Food Service
  • Issues Facing Food Service
• PART 3: LODGING
  • Lodging: Meeting Guest Needs
  • Hotel & Lodging Operations
  • Forces Shaping the Hotel Business
  • Competition in the Lodging Business
• PART 4: TRAVEL & TOURISM
  • Tourism: Front & Center
  • Destinations: Tourism Generators
• PART 5: MANAGEMENT IN THE HOSPITALITY INDUSTRY
  • Management: A New Way of Thinking
  • Planning in Hospitality Management
  • Organizing in Hospitality Management
  • Staffing: Human Resources Management in Hospitality Management
  • Control in Hospitality Management
  • Leadership & Directing in Hospitality Management
• PART 6: HOSPITALITY AS A SERVICE INDUSTRY
  • The Role of Service in the Hospitality Industry

To know more about Hotel and Hospitality Management, click here.

To know more about other courses in IT Academy, click here.