Free Live Webinar: Decoding Service Design – For Improved Customer Satisfaction

Free Live Webinar: Decoding Service Design – For Improved Customer Satisfaction

Workshop Educational

Wed, Aug 23, 2017, 08:30 PM -  Wed, Aug 23, 2017, 09:30 PM

Contact details
Vidya Priya Rao
Organiser : Vidya Priya Rao
Location details
Mumbai - Maharashtra
About us

There’s a lot of talk by most businesses, about how much they value their customers. Those who are not paying lip service are exploring ways to enhancing customer experience (CX) by understand their customers agitations, frustrations and motivations.

There are companies who want to be disruptor’s and looking at ways to build a better connect with the customer by ensuring stickiness with enhanced service experiences.

Service design can provide these organizations with practical tools to design interactions and experiences from a customers’ view point to meet or even exceed their expectations. It helps gain insights into how CX is impacted by the employee experience and how to identify, prioritize and implement meaningful improvement, resulting in increased customer satisfaction, loyalty and advocacy.

Don’t take our word for it. Attend the webinar to understand why it’s critical for the success of your company.

This webinar, led by industry expert Vidya Priya Rao, Founder – Innovatus Marketers Touchpoint LLP, will help you gain a greater understanding of therole that service design plays in achieving your customer experience transformation goals.

Key Takeaways from this webinar include:

  • What is (and What is NOT) service design
  • The benefits of taking an outside-in view
  • How service design uncovers the lumps and bumps along the customer journey
  • Service design frameworks and tools – the critical comeponents for (re)designing services
  • Better know-how of desired customer experiences to drive better outcomes

Wednesday 23rd August, 2017 @ 3:00pm IST

Duration: 1 Hour 

Register Your Seat Here

Not free on 23rd? Sign up anyway, we’ll send you the recording.

Presented by: Vidya Priya Rao, She is a customer experience, service design thinking, marketing, and sales consulting professional with 18+ years of experience.  Her blogs are featured among the top 75 CX blogs in the web by Feedspot. She is the Program Director, Design Thinking for MDP at N. L. Dalmia Institute of Management Studies and Research. She is a certified business and executive coach. 

Click here to spot your seat now... 

For any query, feedback or comment you may reach us on call at +91 8080015500 or email at


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