Participant Profile:

Customer Facing Employees – Individual Contributors (First Level).
Eg Front office, Customer service representative, Client servicing professionals, Field sales executives, Customer care coordinators, Guest relations officers / executives, After sales service executives etc.

Learning objectives:

The participants will be able to:

• Create a difference in customer servicing – how to get the WOW Factor to have a delighted customer;
• Understand how to communicate with clients and customers/visitors/vendors as a brand ambassador of your organisation
• Understand (listen, comprehend and give solutions) what the client or customer wants
• Confidently handle any given situation (Think on your feet)

Additional takeaways:

At the completion of the workshops, all participants will receive:

• Certificate of completion
• A comprehensive Handout of workshop topics
• A 30-day interaction window with Marg for any questions / queries and clarifications on the subject